Complaints or Concerns Regarding Disability Accommodations

ADA/504 Grievance Process

Students who believe they have not received agreed upon accommodations or who are dissatisfied with the delivery or level of accommodations they have received have the right to file a complaint to have their concerns addressed. The ADA/504 Grievance Process provides both formal and informal paths for resolution of grievances. A grievant has full discretion to initiate either the Informal Process or the Formal Process by filing a written grievance with:

Felicia Hartinger

Director, Student Success Center (SSC)
University of Detroit Mercy McNichols Library, Room 319
4001 W. McNichols Rd. Detroit, MI 48221-3038

Phone: 313-993-1143
Email: mitrovfl@udmercy.edu
Fax: 313-578-0342

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    Informal Process

    This process is designed to achieve resolution to a grievance through discussion and agreement. It is not designed to make findings as to violations of University Policy or governing law.

    1. To engage in the Informal Grievance Process, the student should submit their complaint in writing to the Coordinator of Student Accessibility Services including their
      • name,
      • student ID number,
      • contact information,
      • and the date and description of the problem or concern.
    2. The Coordinator of Student Accessibility Services will investigate grievances and contact the student within five business days to involve them in an interactive process to address the identified concerns and establish a plan for resolution.
    3. The Coordinator of Student Accessibility Services will provide written notice to the student of the efforts on behalf of the University to address each complaint or concern, and to identify alternatives if a complaint or concern cannot be addressed within a reasonable period of time.
    4. The agreed upon remedies will be documented, placed in the student's disability file, and promptly implemented as part of the student's accommodation plan.
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    Formal Process

    If the complaint is not resolved in the informal grievance process, the student may follow the formal process:

    1. The student may file a formal written complaint to the Coordinator of Student Accessibility Services. The written compliant should include the student's
      • name,
      • student ID number,
      • contact information,
      • date,
      • detailed description of the problem or concern and provide any supporting information. The student should provide any supporting information.
    2. An impartial committee will review submitted documents within 14 business days of submission. A meeting with the student may be required if additional information is needed.
    3. The student will receive written notice of the University's efforts to address each complaint or concern within 30 business days of receipt of the formal grievance. 

    In the case that the impartial committee cannot come to a consensus within a reasonable timeframe, the SAS coordinator will meet with the student to discuss alternatives.

    A monthly report of all complaints/concerns will be generated for the Student Success Center Director who oversees SAS to review and to ensure that complaints/concerns have been fully addressed.