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Corporate Travel Service Information

Hours

Monday-Friday
9 a.m.-5:30 p.m.

Contact Us

Phone: 313-565-8888

Fax: 313-565-3621

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    Fee structure for CTS

    Airline and Train Tickets

    • Electronic Tickets $22.00
    • Paper Tickets $26.00
    • Ticket Exchanges $26.00

    Hotel Reservations

    All automated hotel reservations will be made at no charge. If CTS is required to call the hotel, the following fees will apply:

    • Domestic - N/C
    • International - $25.00

    Car Reservations

    • All car reservations will be made free of charge.

    24-Hour Emergency Help line

    • (After hours service) 800-366-2100:
      Per Call Fee - $25.00

    Overnight Courier

    • Overnight fee: - $13.00

    Miscellaneous Services

    There is NO FEE for the following services:

    • Monitoring the utilization of unused tickets with monetary value
    • Refunding tickets
    • Maintaining and updating client profiles
    • Reports
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    Rental Cars

    Enterprise logoDetroit Mercy Procurement Services has entered into an agreement with Enterprise Rent-A-Car. The special rates are listed here, or you can access the Enterprise Rent-A-Car Program website.

    • The requesting department's account number is needed to rent a car.
    • No additional insurance coverage is necessary if renting the car in the name of University of Detroit Mercy.
    • If you wish to phone in your request, call 248-426-1432.

    If there are any questions about this program, please call Procurement Services at 313-993-1212.

    The following rates will be in effect for University of Detroit Mercy. (Prices are subject to change without notice.)

    Car Class Daily Weekly Monthly*
    Intermediate $33.99 $189.99 $679.99
    Standard $37.99 $219.99 $739.99
    Full size $40.99 $239.99 $759.99
    Luxury $63.99 $389.99 $1199.99
    Sport Utility $63.99 $389.99 $1199.99
    Mini-van $49.99 $274.99 $949.99
    Cargo Van $49.99 $274.99 $949.99
    15 Passenger Van $75.99 $549.99 $1599.99

    * Monthly rates include all scheduled maintenance. There is no charge for mileage in Michigan and the surrounding states (including Ontario, Canada).

Frequently asked travel questions and helpful hints

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    How come the cost of my airline ticket can change after I have already made a reservation?

    Answer: The airlines change their inventory and pricing on a continuous basis in order to maximize their revenue on each flight. As a result, the airlines will not guarantee a price until that ticket is actually issued. A reservation can be held in order to ensure that you will get a seat on that flight, but you cannot hold the price unless the ticket has been issued.

    Helpful Hint: If you are confident that your travel plans will not be changing, ask CTS to issue your ticket right away in order to guarantee the fare.

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    What methods can I use to make a reservation with CTS? Are there any instances when I should not use a particular method?

    Answer: The airlines change their inventory and pricing on a continuous basis in order to maximize their revenue on each flight. As a result, the airlines will not guarantee a price until that ticket is actually issued. A reservation can be held in order to ensure that you will get a seat on that flight, but you cannot hold the price unless the ticket has been issued.

    Helpful Hint: If you are confident that your travel plans will not be changing, ask CTS to issue your ticket right away in order to guarantee the fare.

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    Should I advise the CTS Agent if I will be going back to the same location on a frequent basis?

    Answer: Depending on your personal preference, you may either telephone, fax or email CTS.
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    Should I advise the CTS Agent if I am going to be traveling to a conference, convention or seminar of any sort?

    Answer: Yes! The agent will advise you of the most cost-effective method to accomplish this and the applicable restrictions/regulations.

    Helpful Hint: Plan in Advance! CTS can save Detroit Mercy a tremendous amount of money in airline expenses if CTS is notified in advance of the traveler's repeat travel patterns.

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    Should I advise CTS if I am staying at a hotel where there is a special rate?

    Answer: Yes. Often times discounted airfares, hotel rates, etc. have been negotiated for all attendees of a particular conference, convention or seminar. CTS can book these discounts provided they are given the proper information.

    Helpful Hint: Provide CTS with as many details as possible about this meeting including, the dates, location, name of the conference and any applicable discounted reference numbers if they are included on the literature that you receive.

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    What should I do in the case of an emergency or if I need to change my travel plans while en route after CTS's regular business hours?

    Answer: Yes. In most cases, CTS can call the hotel directly to make the reservation and obtain this rate for you. Please provide CTS with the name of the hotel and the address if possible. Often times there will be more than one hotel with the same name in the same city, specifically chains, such as, Hilton, Marriott, etc.

    Helpful Hint: Upon check-in, inquire about any special promotional rates, weekend rates, etc. Similar to the airlines, hotels try to maximize their nightly revenue by changing the rates according to availability. It is not unusual to be able to get a lower rate just by asking upon arrival.

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    If my travel plans change or have been canceled after I have purchased a non-refundable ticket, what should I do?

    Answer: Contact CTS's 24-hour toll-free emergency travel assistance line. The phone number is printed on every itinerary.

    Helpful Hint: This service is not staffed to assist with standard reservations, to research options or to answer general/informational questions. Please be aware that there is a charge to Detroit Mercy each time this service is utilized, so please be sure to use it for emergency assistance or changes en route only.

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    How come I cannot always get the seat assignment that I want?

    Answer: Notify one of the CTS Agents immediately upon learning of the change. If they are notified of the change within 24 hours after ticket issuance, CTS can void the ticket without any charges from the airline.

    Helpful Hint: In the event that the change does not occur within the same week as the ticket was issued, it is very important to still notify one of the CTS Agents. Unused non-refundable tickets can be used in exchange for a new ticket for at least one year as long as the ticket is for the same traveler, on the same airline and meets the same restrictions as the original ticket. (i.e. 7 day advance purchase/Saturday night stay restriction.)

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    How can I avoid no show charges at hotels when my plans change?

    Answer: Most major airlines hold back approximately 40 percent of the seats on each flight for assignment at the gate on the day of departure and approximately another 20 percent can only be held for those passengers with higher frequent flyer status (i.e. gold and silver). The exact amount can vary.

    Helpful Hint: If you are not confirmed in the seat of your choice, check with the gate agent at the airport on your day of departure for open seats. Due to the airlines policy of holding back seats, preferred seats are often available at this time.

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