Student Success Center
College Life Coach, Sr. Sarah Foster, RSM, Tommy Titan and the SSC Therapy Dog, Bentley!
The Student Success Center (SSC) provides quality, student-centered academic support services to help students achieve success. The SSC offers:
- Tutoring,
- Testing center,
- College Life Coaching,
- Therapy Dog,
- Placement testing,
- Student Accessibility Services (SAS)
We also offer other grant funded and special academic programs:
- King-Chavez-Parks (KCP) Connections Program
- FirstGen Network
- Academic Interest & Major Exploration (AIME) program, and Health Exploration Program (HEX),
- UAS Department/developmental coursework
Location: McNichols Campus Library, 3rd floor, Room 319
Email: ssc@udmercy.edu
Phone: 313-993-1143
Beacon: Early Alert System
Our campus relies on you to ensure that all of our students receive the attention they require to maintain their success. Create an "Alert" to send a high priority notice to advisors and staff who work with the student or an "Update" to log a note about the student. Notifications will be sent out to your colleagues with the contents of your alert or update. For more information including How-To videos on using Beacon please visit the Titan Success Network page.
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Professional Staff Contact Information
- Felicia Hartinger, Director, Office: 313-993-1265 Email: mitrovfl@udmercy.edu
- Erica Graze, Assistant Director, Office: 313-993-1811 Email: grazeem@udmercy.edu
- Lauri Moore, Access Specialist, Student Accessibility Services Office: 313-993-1938 Email: moorela2@udmercy.edu
- Rafael Cruz, College Life Coach, KCP Connections Program, Office: 313-993-1527 Email: cruzserr@udmercy.edu
- *Sr. Sarah Foster, RSM, College Life Coach, Office: 313-993-1401 Email: fostersa@udmercy.edu
*Contact Sr. Sarah to make an appointment with Therapy Dog, Bentley!
For general inquiries, feel free to reach out to us at ssc@udmercy.edu or call our main line at 313-993-1143.
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Tutor Application Process
Looking for a job on campus? The SSC is always taking applications from UDM students who are interested in becoming a peer tutor.
If interested, please fill out an online application, also posted on Handshake.
If considered for the position, we will reach out to your UDM email to set up an in-person interview!
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Tutoring
The SSC offers free tutoring in most freshman and some upper-division courses, including math, chemistry, biology, foreign languages, philosophy, history and English. One-on-one appointments are available online and in-person through the Student Success Center located on the third floor of the McNichols Campus Library.
How to set up an appointment for tutoring:
TutorTrac, is available for students to make appointments with a tutor.
I made an appointment, now what?
- If your tutoring appointment is in person, come to the Student Success Center at the time of your appointment. You will swipe in at the front desk using your UDM student ID and meet with a tutor in our Tutoring Center.
- If your meeting is online, your tutor will be in touch with a link to your meeting!
Have any questions? Stop by or call the SSC at 313-993-1143.
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Schedule an Appointment using TutorTrac
Welcome to TutorTrac!
TutorTrac is packed with great features that you can use on your computer or on your phone. Such features you will see on your student dashboard are upcoming appointments during the week and students can view their visits in the SSC. Another great feature to note is seeing your appointments populated in your Outlook calendar. If you experience any technical issues, please email ssc@udmercy.edu.
How to schedule an appointment for in TutorTrac:
- Log into your MyPortal account.
- From the homepage of your My Portal account, locate the heading ‘Academic and Career Resources’. In that category, you will find ‘TutorTrac’. Click on the link.
- On the TutorTrac dashboard, locate ‘Schedule an appointment in the SSC’. Then click on the drop box and you will see a list of your current courses. Select the course you need tutoring in then click search. NOTE: Peer mentoring and Academic Advising is listed as "courses" in TutorTrac.
- In the next window, choose the date that you want to meet with the tutor/peer mentor/advisor and then click search.
- The next window will display all the available appointments for that day. The appointment time is in the upper-left corner of the green box; the tutor/peer mentor is located in the upper-right hand corner of the box. Choose a time and then click the box. (If the times do not work for a particular day, you can expand the available on that same screen.)
- In the new window, you must confirm the appointment. Make sure to read the page before confirming the appointment. Once you click confirm, you will receive a confirmation email and the appointment will populate in your Outlook calendar.
Your appointment will also populate on your TutorTrac dashboard. If you need to cancel an appointment, from your dashboard, find the appointment and then click the ‘X’ that is located in the upper right hand corner. You will receive an email confirming your cancellation.
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Placement Testing
Testing in English, Math, Chemistry, and foreign languages offered at Detroit Mercy is available online on Blackboard under the "Placement Testing" course for all new and applicable transfer students. The results of the placement tests are given to the student's advisor to assist in proper course selection.
*If a student needs to use a university computer to take their placement tests, please call the SSC's Testing Center at 313-993-1143 or email us at ssc@udmercy.edu.
For more information on Placement Testing, please contact Erica Graze at grazeem@udmercy.edu.
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Testing Center
The SSC offers a space for students in need of testing accommodations. Students need to make arrangements with their professors in order to use the testing center. During the fall/winter semesters, student may come and take a test during regular hours of operation Monday-Friday.
During the summer term and final exam week (any semester) the testing center is available by appointment only by calling the SSC at 313-993-1143.
Students using the testing center will be asked to sign a testing center policy and surrender their cell phone, smart watches, or any other items prohibited in the testing center. Students will be asked to present their student ID upon arrival (or any other federally issued photo ID) to verify their identity.
For questions regarding CLEP/DSST (formerly DANTES) testing, please visit the Registrar website.
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College Life Coaching
The SSC provides college life coaching for all undergraduate students. Mentors meet with students on a weekly basis to provide academic success coaching and to connect them with resources on campus. -
Student Accessibility Services
Student Accessibility Services are available to all currently enrolled students who have documented disabilities that substantially limit them in one or more major life activities.
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Kings-Parks-Chavez (KCP) Program
SSC is home to the State of Michigan grant-funded program King-Chavez-Parks Initiative. Program highlights include college life coaching with various programs and events. Click here for more on the KCP Connections program. -
FirstGen Network
If your parents did not graduate with a bachelor’s degree, you are a first-generation college student and we want you to join the network. FirstGen Network is a space to meet for food, conversation and community. Learn more on the FirstGen Network page. -
Academic Interest & Major Exploration and Health Exploration Programs
The University College Program offers extensive support services, developmental advising and peer mentoring to students who are exploring majors and admitted into our Academic Interests & Major Exploration (AIME) and Health Exploration (HEX) Programs. Click here for more on the AIME/HEX Program.
Students may also be readmitted to the university and into the AIME or HEX program. Students are admitted to the program through a selection and interview process. Anyone interested in readmission into AIME or HEX should contact Felicia Hartinger, Director of the SSC at mitrovfl@udmercy.edu.
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Developmental Coursework
Developmental coursework delivered by SSC:
- Basic Mathematics (UAS0800)
- Elementary Algebra (UAS0950)
- Basic English (UAS 0990)
- Success Skills (UAS 1000)
- Success Skills II (UAS 1050)