Frequently Asked Questions
Q. When is tuition due?
A. Your tuition payment is due six business days before the first day of the term. If you are mailing your payment,
please mail it in time to be received two weeks before the first day of the term.
Q. Can I make a payment by telephone?
A. If you are not enrolled in the Tuition Management System, yes. You may call the Cashier's Office at (313) 993-1423, 993-1416, 993-1422 and use any major credit card to pay your tuition. For information about how to pay if you are enrolled in TMS, go to the TMS website: http://www.afford.com/.
Q. Can I make a payment online?
A. Yes. Pay at http://www.afford.com/udmercy.edu
Q. When will I get my bill?
A. If you register early you should receive a statement six (6) weeks before the beginning of the term. If you register within six weeks of the beginning of the term you should receive a statement the week after you register. You do not have to have received a statement to make a payment on your account. Remember payment is due by the final day of registration.
Q. What if I have no money but have applied for grants and/or loans?
A. Contact the Financial Aid office and request a financial aid waiver.
Q. What should I do if my financial aid is less than my bill?
A. Pay the difference or use the Tuition Management Service.
Q. I think there's an error on my statement; what should I do?
A. If thereis an error in your class schedule or tuition rate contact the Registrar's Office at 313-993-3313 or registrar@udmercy.edu.
If the error is in the amount of Financial Aid that has been posted to your account contact the Financial Aid Office at 313-993-3350.
For all other questions please contact the Student Accounting Office at (313) 993-1420.
Q. I never attended class. Won't I be dropped automatically?
A. No, It is your responsibility to drop a class once you have registered. Efforts are made to drop those students who have never attended classes; however, to ensure accurate record keeping, it is the responsibility of the student to file a Change in Registration form with the Registrar.
Q. I did not pay anything. Why do I need to file for a refund?
A. A tuition refund must be applied to a student account to remove tuition charges. Otherwise, charges stay on the account and continue to accrue service charges, and collection activity will continue.
Q. If I file a Petition for Refund, will I get money back?
A. Refunds are applied first to any Financial Aid source you received. If your student account has been paid with financial aid, the grants and loans will be returned to the funding agency. After the Financial Aid portion is adjusted, and if you paid tuition beyond that amount, a refund check will be issued to you.
Q. If I file a Petition for refund, under what circumstances are refunds granted?
A. Refunds are granted when circumstances beyond the control of the student prevent the student from attending class. Examples include:
- Medical/health issues
- Unexpected employment conflicts (such as shift change or loss of job)
- Recalls to active duty in the military
- Other situations beyond the control of the student, to be evaluated on an individual basis
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