Frequently Asked Questions

Some of the frequently ask questions are listed below.  If you have any other inquires, please contact Mail Services at 313-993-1240.



Does Mail Services process personal mail?

For employees: Please refrain from having personal mail or packages sent to you at the University.   The purpose of UDM Mail Services is to support the necessary communications of University business only.  Also, receiving a tremendous amount of "junk" mail, such as magazines or catalogs that could be received at home, delays the processing of other University mail. 

For residential students: Personal mail may be delivered to your assigned SUMS boxes which are located in Quad Commons.

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What do I need to do to send out a large mailing?

If your mailing is not going through a mail house, then your mail should all be placed in USPS mail trays or tubs, depending on the size of your pieces. Mail trays and tubs are available at Mail Services. Domestic Mail and International Mail must be separate. All pieces are to be consistent; either all sealed or all unsealed. All pieces must be placed in the same direction in the trays and tubs. All pieces should have the same dimensions.

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Why do I need to use the Zip+4® codes? 

Using ZIP+4® codes help reduce the amount of misdirected mail as well as expedite processing and delivery of mail.  The ZIP+4® codes for UDM Campuses are as follows:
McNichols Campus

University of Detroit Mercy
4001 W McNichols Rd
Detroit MI 48221-3038

Corktown Campus

School of Dentistry
University of Detroit Mercy
2700 Martin Luther King Jr Blvd
Detroit MI 48208-2576

Riverfront Campus

School of Law
University of Detroit Mercy
651 E Jefferson Ave
Detroit MI 48226-4349

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How do residential students address mail being sent to them?

TOMMY TITAN, SUMS #0000
UNIVERSITY OF DETROIT MERCY
4001 W MCNICHOLS RD
DETROIT MI 48221-3038

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Where is my delivery? 

All shipments and USPS mail is delivered to Mail Services located in the Facility Operations Building on the north side of McNichols Campus between C&F and Calihan Hall.  Please refer to Tracking for more detailed information about the status or location of your delivery. 

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What determines where shipments are received? 

Shipments are delivered by the supplier's carrier to the address in the "SHIP TO" portion of the Purchase Order. Designate the appropriate Campus and recipient as the "SHIP TO" address on your purchase order, and we'll inspect and deliver your package within 48 hours of receipt. Every effort is made to deliver overnight packages on the date of receipt. 

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What is the most reliable and cost-effective way to ship something overnight? 

Please be advised, sending a package Next Day/Overnight may cost up to four times the amount of a ground shipment and therefore should only be used in emergency situations or with priority shipments such as perishables or medications.  UPS Ground Service is highly recommended because typically shipments to Michigan, Ohio, Indiana, and parts of the bordering states are usually delivered the following day.

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How do I check on a delivery to UDM? 

Using our new system, Mail Services is able to track shipments to the University.  To do so, the following information is needed: 

• Tracking/shipping numbers 
• Name of the shipping (carrier) company 
• Date of shipment

You may also track shipments yourself by going to the shipping carrier's web site.

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How do I check on a delivery from UDM? 

Senders are able to track packages using the carrier's web site by entering the tracking number.

Additionally, Mail Services can track outbound packages that were shipped by UDM, provided that the following information is made available to us: 

• Tracking/shipping numbers 
• Name of the shipping (carrier) company 
• Date of shipment

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How should I send USPS mail? 

Because metered mail is less expensive than using stamps, Mail Services recommends the use of the meter mail process for all USPS mail delivery.  Please attach a Mail Services Count Slip to all outgoing mail, even individual letters. All metered mail is sent First Class. Count Slips are not needed for mail that already has postage on it.

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How can I use UPS for Shipping? 

You must have an online user account set up for all shipping. Contact Facility Operations with your name, UDM email address, department and campus for a user account.  An account will be set up and you will receive an automatic email from UPS CampusShip with your username and temporary password. To logon, use the following link:

UPS: http://www.campusship.ups.com

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Why do I have to fill out a Mail Services Count Slip?

The Mail Services Count Slip is used to track the number of outgoing pieces sent out through our current carrier.  Completing the slips will help with accurate documentation and billing.  For all employees, please complete and attach a slip to all outgoing pieces, excluding Interdepartmental or stamped mail, and place it in your pick-up/drop-off station.  We appreciate your continued participation with this process.

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